Change your banking information

We're committed to continually updating our COVID-19 information page, where you'll find answers to the most frequently asked questions we receive.

Go to?sunlife.ca/covid-19?for the latest updates

If you bought insurance coverage or set up an investment account through your advisor

Contact your advisor directly to update your information. Do you need your advisor's phone number or email address? Go to?Find an advisor?and enter your advisor's last name.

You can also call the Customer Care Centre at 1-877-SUN-LIFE?(1-877-786-5433), Monday to Friday, 8 a.m. to 8 p.m. ET.

If you have insurance coverage or investments through your employer

You can update your banking or credit card information for your?investment plans?by calling the Customer Care Centre at 1-866-733-8612, Monday to Friday, 8 a.m. to 8 p.m. ET.

You can update your banking information for your?group benefits plan?online:

  1. Sign in to?mysunlife.ca.
  2. Under?Benefits, click on either?Benefits centre?or?Coverage information?in the list on the right.
  3. Choose?Direct deposit and online claim statements?from the?Take me to?drop-down menu.
  4. Under?Banking information, click?Update?and enter your updated banking information.

Not registered yet? Take a few minutes to?register now. You can also call the Customer Care Centre at?1-800-361-6212, Monday to Friday, 8 a.m. to 8 p.m. ET. Please have your coverage card ready.

If you bought insurance coverage or set up an investment account online or by phone

You can update your banking or credit card information by calling the Client Solutions Centre at 1-800-669-7921, Monday to Friday, 8 a.m. to 8 p.m. ET.

If you bought insurance coverage or set up an investment account through a Choices plan

You may be able to update your personal information online:

  1. Sign in to?mysunlife.ca.
  2. Go to the drop-down menu at the very top right and click this icon?
  3. Choose?Profile?then?Personal Information.

You can also call the Client Solutions Centre at 1-877-805-9303, Monday to Friday, 8 a.m. to 8 p.m. ET. Or sign in to?mysunlife.ca?to send us a secure message.

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